Last Updated: 29/10/2024

At MyKitchenStuff.Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your shopping experience remains positive.

1. Returns Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• You must initiate the return within 30 days of receiving the item.
• Certain items, such as clearance items, perishable goods, or customized products, may not be eligible for returns unless they are defective or damaged.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

1. Contact Our Support Team: Email us at info@mykitchenstuff.store with your order number and reason for return.
2. Receive Return Authorization: We will review your request and provide you with a Return Authorization Number and the return shipping address.
3. Package the Item Securely: Ensure the item is securely packed in its original packaging to prevent damage during shipping.
4. Ship the Item: Ship the item back to the provided return address within 14 days of receiving the Return Authorization Number. Please note that you are responsible for return shipping costs unless the item is defective or damaged.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

• Original Payment Method: We will issue a refund to your original payment method within 7-10 business days.
• Partial Refunds: In certain situations, partial refunds may be granted if the returned item shows signs of use or is missing original packaging.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@mykitchenstuff.store with your order details. We will provide instructions on how to proceed with the exchange.

5. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods
• Clearance or sale items
• Personalized or customized products
• Items marked as “Final Sale” or “Non-Returnable”

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@mykitchenstuff.store. We will arrange for a replacement or refund and cover any associated shipping costs.

7. Cancellations

Orders can be cancelled only if they have not been processed or shipped. If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, it cannot be cancelled, and the standard return process will apply.

8. Contact Us

If you have any questions or need assistance with your return, please contact our support team at:

Email: info@mykitchenstuff.store
Phone: 571-733-7685

We value your satisfaction and appreciate your business at MyKitchenStuff.Store!